Terms of Service

01 Agreement

1.1These Terms of Service (the “Terms”) govern access to and use of brandevois.com (the “Site”) and all orders placed with Brandevois (“Brandevois”, “we”, “us”). By placing an order, the customer (“you”) accepts these Terms in full.

1.2The Refund and Returns Policy, Shipping Policy and Privacy Policy are incorporated into these Terms by reference.

02 Custom products, orders and proofs

2.1Products supplied by Brandevois are custom-decorated to customer artwork and are sold in bulk quantities subject to the minimum order quantity stated on each product page.

2.2Following receipt of an order, Brandevois prepares a visual proof at no charge. Production commences only upon your approval of that proof.

2.3The approved proof governs the finished goods. Approval constitutes your confirmation of the spelling, layout, colors, sizes, placement and quantities shown on it.

03 Quotations

3.1Custom quotations are valid for 30 days from the date of issue.

3.2Following expiry, pricing is subject to revision to reflect prevailing product, decoration and freight costs and stock availability.

3.3A quotation does not constitute an order and imposes no obligation on either party until an order is placed and the corresponding proof approved.

04 Samples

4.1Samples may be available for selected products, as indicated by a sample badge on the relevant product page. Samples are not available for all products.

4.2Where a sample is available, it may be supplied blank or decorated depending on the product and the decoration process concerned. Availability and format are confirmed at the time of order.

4.3Samples are sold as single units and are not returnable.

05 Pricing and payment

5.1Prices are displayed per piece and totaled prior to checkout, and are inclusive of the decoration configuration selected. No separate setup or screen charges are applied.

5.2Sales tax and shipping are calculated at checkout.

5.3Prices may be amended at any time, save that no amendment applies to an order already placed.

06 Artwork, ownership and indemnity

6.1You retain all rights in artwork you supply.

6.2You represent and warrant that you own the artwork, or hold all rights, licenses and permissions necessary to use and reproduce it, including in respect of any logos, trademarks, characters or copyright works it contains.

6.3You grant Brandevois a limited license to reproduce the artwork solely for the purpose of producing your proofs and your order.

6.4Brandevois does not reproduce third-party trademarks, brands, characters or copyright works in which you do not hold rights. Where such rights are not evidenced to our satisfaction, the order may be declined.

6.5You agree to indemnify and hold Brandevois harmless against any third-party claim, liability, loss or expense, including reasonable legal costs, arising from artwork you supply or from its use.

07 Artwork preparation

7.1Where supplied files are not production-ready, vectorization and digitization are provided at no additional charge as part of your order.

7.2Finished production files are released to you upon receipt of payment in full for the corresponding order.

08 Right to decline

8.1Brandevois does not reproduce artwork that is unlawful, infringing or counterfeit; that is hateful, harassing or threatening toward any person or group; that is sexually explicit; that promotes or glorifies violence; or that Brandevois otherwise considers objectionable.

8.2Brandevois reserves the right to decline or cancel any order at its discretion. Where an order is cancelled by Brandevois prior to production, a full refund is issued.

09 Representation of products on the Site

9.1Product images and video displayed on the Site are produced to present products clearly and consistently. Certain images are digitally generated rather than photographed.

9.2Brandevois treats accuracy and realism as a priority and works to ensure that imagery is representative of the goods supplied. Minor differences between displayed imagery and goods supplied may nevertheless occur.

9.3The approved proof governs decoration. The specifications stated on each product page govern size, capacity, material and finish.

10 Color, placement and tolerances

10.1Display devices render color more vividly than ink or thread applied to a physical substrate, and printing is typically CMYK. A proof viewed on a screen will not correspond exactly to the finished goods.

10.2On screen printing, brand colors are matched as closely as the process and substrate permit. Exact Pantone matching is not guaranteed unless expressly agreed in writing in respect of the order concerned.

10.3Sizes and placement dimensions shown on the approved proof are accurate. Minor variation in registration or placement is inherent to certain processes and does not constitute a defect.

10.4Industry-standard quantity tolerance may apply. Where fewer pieces are shipped than ordered, the difference is refunded.

11 Cancellation, refunds and returns

Cancellation rights, claim periods and available remedies are set out in the Refund and Returns Policy.

12 Production and delivery

12.1Production time varies by product and decoration method and is confirmed on your proof before production commences.

12.2Shipping within the United States is tracked from dispatch. Delivery dates provided are good-faith estimates. Further detail is set out in the Shipping Policy.

12.3Brandevois currently ships within the United States only.

13 Text messages

13.1Consent to receive text messages may be given by checking the consent box on our quotation request or checkout forms, by sending a message to our published number, or verbally when speaking with us. Consent to receive text messages is not a condition of purchase.

13.2Where consent has been given, Brandevois may send quotation responses, proof, order and delivery notifications and, where separately consented to, promotional messages.

13.3Message frequency varies and message and data rates may apply.

13.4You may reply STOP to opt out of future messages, or reply HELP for more information. Opt-out requests are actioned promptly.

13.5Brandevois records the fact of consent, the date and time, and the method by which it was given. How that information is stored and used is set out in the Privacy Policy, available at brandevois.com/privacy-policy.

13.6Delivery of messages is not guaranteed. Neither Brandevois nor the mobile carriers are liable for delayed or undelivered messages.

14 Email communications

14.1Order confirmations, proofs, shipping notifications and receipts are transactional and are sent to all customers.

14.2Marketing email is sent only to recipients who have opted in, and every such message contains an unsubscribe facility which is actioned promptly.

15 Limitation of liability

15.1The liability of Brandevois in respect of any order is limited to the amount paid for that order.

15.2Brandevois is not liable for indirect or consequential loss, including missed events and lost profits.

15.3Nothing in these Terms excludes or limits liability which may not be excluded or limited at law.

16 Accounts and acceptable use

16.1You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted under your account.

16.2The Site may not be scraped, interfered with, or used for any unlawful purpose.

17 Governing law and jurisdiction

These Terms are governed by the laws of the State of Texas. The state and federal courts located in Texas have exclusive jurisdiction in respect of any dispute arising from them.

18 Amendments

Brandevois may amend these Terms from time to time. The date stated above reflects the current revision. Orders are governed by the Terms in force at the time they are placed.

19 Contact

Brandevois, 7701 Lemmon Ave, Suite 260, Dallas, TX 75209.
(972) 532-0775, Monday to Friday, 9am to 5pm CST.
[email protected]