Legal
Shipping Policy
Where orders are shipped, how production and shipping timing works on custom goods, what shipping costs, and what happens if a shipment is split, delayed, damaged or misaddressed.
01 Destinations
Brandevois ships within the United States only. International delivery is not offered at this time.
02 Timing
A custom order runs on two separate clocks.
2.1Production commences upon approval of your visual proof. The production window depends on the product and its decoration method and is confirmed on the proof.
2.2Shipping commences on the day the order leaves production, from which point tracking is available.
03 Tracking
A tracking number is issued by email as soon as the order ships, and may be followed at any time on the Track Your Order page.
04 Shipping costs and insurance
4.1Shipping is calculated at checkout based on the weight and dimensions of the order and the delivery address. The exact cost is displayed before payment.
4.2Shipping insurance is offered at checkout. Where insurance is declined and goods are lost or damaged in transit, replacement goods and associated shipping may be chargeable, as set out in the Refund and Returns Policy.
05 Split shipments
Large orders may ship in more than one carton or consignment. Where this occurs, every tracking number is shown on your tracking page. No additional shipping charge arises from a split shipment.
06 Loss or damage in transit
Where a shipment arrives damaged or fails to arrive, notify [email protected] within 7 days of the delivery date, or of the expected delivery date, quoting the order number. Photographs are required in respect of damage. Affected pieces are replaced or refunded in accordance with the Refund and Returns Policy.
07 Address accuracy
Orders are shipped to the address entered at checkout exactly as entered. Where a shipment is returned to sender by reason of an incorrect or incomplete address, Brandevois will contact you to arrange reshipment, and carrier reshipment costs may apply.
08 Contact
Brandevois, 7701 Lemmon Ave, Suite 260, Dallas, TX 75209.
(972) 532-0775, Monday to Friday, 9am to 5pm CST.
[email protected]